I offer free shipping for UK orders and Special Delivery on custom orders.
If a glass piece arrives broken, please provide me with photos to email@example.com and I will pay for the return postage and fix this. I need to be made aware of this within the first day of its arrival.
The following text is taken from Royal Mail, however, I have recently shipped to France, Germany and Southern Ireland and there were no import fee or customs charge for my customers, but here is a guideline as precaution.
Royal Mail: "The recipient may then have to pay customs or VAT charges and a handling fee in the receiving country before they can claim the parcel. These charges will depend on the country you are sending to, the value of the item and whether it is a gift or commercial goods."
I ship all international parcels as tracked and signed for, this is £15 upon checkout.